Administration
COA – Certified Office Administrator
Categories: Online
COA – Certified Office Administrator
Categories: Online
Course Methodology
The Certified Office Administrator (COA) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.
Course Objectives
Upon completing Certified Office Administrator (COA), participants will be able to:
- Develop organizational skills required to handle office administration.
- Develop interpersonal skills required to interact with internal and external stakeholders.
- Understand and practise business etiquette.
- Master professional telephone etiquette.
- Understand the fundamentals of accounting, event management, HR activities and project management.
- Understand the basics of Office Supply Management and Database Management.
- Manage time better for day-to-day tasks.
Target Audience
Certified Office Administrator (COA) is designed for anyone looking for a career in office administration including the role of administrators, personal assistants, or secretaries.
Target Competencies
- Front office operations
- Database Management
- Time Management & Prioritization
- Relation with stakeholders
- Customer Relationship Management
- Senior Manager Interactions
Course Outline
Introduction
The Certified Office Administrator (COA) training program offers holistic development in the fundamental skills of office administration.
Module 1: Business
- What is Business?
- Nature of Business
- Characteristics of Business
- Objectives of business
Module 2: Business Environment
- Internal Environment
- External Environment
Module 3: Organisational Structures
- Line Organisation
- Functional Organisation
- Line & Staff Organisation
- Committee Organisation
- Matrix Organisation
Module 4: What is Management?
- Objectives of Management
- Levels of Management
- Functions of Management
- Managerial Skills
Module 5: Office Administration
- Role of an Office Administrator
- Skill set of an Office Administrator
- Competencies of Office Administrator
Module 6: Business Communication
- What is Communication
- Process of Communication
- 7Cs of Communication
- Types of Communication
- Listening Skills
- Barriers to Communication
- Business Writing
- Elements of Business Writing
- Forms of Business Writing
- Report Writing
- Effective Meetings
Module 7: Presentation Skills
- Key Skills to be a greater presenter
- Working with PowerPoints
- Ways to improve presentation Skills
- Developing the content
Module 8: Team Building
- What makes a team
- Stages of team development
- Building relationships
- Assertive Skills
- Developing Assertive Skills
- How to negotiate a win-win?
- How to resolve a conflict?
- Team Management Skills
- Characteristics of a good team
- Benefits of a team
- Understanding your Boss
- Types of Bosses
- Understanding the boss-subordinate relationship
- Leadership Skills
- Leadership Styles
- Levels of leadership
- Characteristics of a good leader
Module 9: Business Etiquette
- Cross Cultural Etiquette
- Telephone Etiquette
- Mobile phone etiquette
- Stages of a call
- Making Calls
- Placing Call on hold
- Screening Calls
- Impatient Callers
- Taking message
- Voice mail message
- Ending a call
- Business Customer Relationship
- Dealing with customer grievance
Module 10: Time Management
- Common Time Wasters
- Identifying your energy Cycle
- Priority Matrix
- Pareto’s Principle
- Types of Procrastinators
- Dealing with Procrastination
Module 11: Personal Development
- Professional Grooming
- Self Esteem
- SWOT Analysis
- Resume Writing
- Handling interviews
- Stress Management
- What is Stress?
- Types of Stressors
- Causes of Stress
- Managing Stress
- Chair Yoga
Module 12: Office Management
- Office Automation
- Records Management
- Effective File Management
- Inventory Management
Module 13: Project Management
- What is a project
- Characteristics of a project
- Project Administrator
- Project Management Process
- Different aspects of Project Management
Module 14: Events Management
- 5Cs of Event Management
- Principles of Event Management
- Administrative Process
- Travel Management
Module 15: Basic Accounting
- Accounting for Administrators
- Petty Cash Management
- Simple Budgeting
- Components of Budget
- Invoice
- Debit and Credit Notes
Basics of Human Resource Management
- Importance of HRM
- Objectives of HRM
- Functions of HR
- Organisation of HR Department
- Roles of HR Manager
The American Certification Institute (ACI) is an international professional certification body that offers training, testing and certification issuance for a wide range of business-related programs. Blue Ocean Academy is associated with the US-based American Certification Institute to offer business-related certification courses in the UAE, India and other GCC countries.
Course Methodology
The Certified Office Administrator (COA) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.
Course Objectives
Upon completing Certified Office Administrator (COA), participants will be able to:
- Develop organizational skills required to handle office administration.
- Develop interpersonal skills required to interact with internal and external stakeholders.
- Understand and practise business etiquette.
- Master professional telephone etiquette.
- Understand the fundamentals of accounting, event management, HR activities and project management.
- Understand the basics of Office Supply Management and Database Management.
- Manage time better for day-to-day tasks.
Target Audience
Certified Office Administrator (COA) is designed for anyone looking for a career in office administration including the role of administrators, personal assistants, or secretaries.
Target Competencies
- Front office operations
- Database Management
- Time Management & Prioritization
- Relation with stakeholders
- Customer Relationship Management
- Senior Manager Interactions
Course Outline
Introduction
The Certified Office Administrator (COA) training program offers holistic development in the fundamental skills of office administration.
Module 1: Business
- What is Business?
- Nature of Business
- Characteristics of Business
- Objectives of business
Module 2: Business Environment
- Internal Environment
- External Environment
Module 3: Organisational Structures
- Line Organisation
- Functional Organisation
- Line & Staff Organisation
- Committee Organisation
- Matrix Organisation
Module 4: What is Management?
- Objectives of Management
- Levels of Management
- Functions of Management
- Managerial Skills
Module 5: Office Administration
- Role of an Office Administrator
- Skill set of an Office Administrator
- Competencies of Office Administrator
Module 6: Business Communication
- What is Communication
- Process of Communication
- 7Cs of Communication
- Types of Communication
- Listening Skills
- Barriers to Communication
- Business Writing
- Elements of Business Writing
- Forms of Business Writing
- Report Writing
- Effective Meetings
Module 7: Presentation Skills
- Key Skills to be a greater presenter
- Working with PowerPoints
- Ways to improve presentation Skills
- Developing the content
Module 8: Team Building
- What makes a team
- Stages of team development
- Building relationships
- Assertive Skills
- Developing Assertive Skills
- How to negotiate a win-win?
- How to resolve a conflict?
- Team Management Skills
- Characteristics of a good team
- Benefits of a team
- Understanding your Boss
- Types of Bosses
- Understanding the boss-subordinate relationship
- Leadership Skills
- Leadership Styles
- Levels of leadership
- Characteristics of a good leader
Module 9: Business Etiquette
- Cross Cultural Etiquette
- Telephone Etiquette
- Mobile phone etiquette
- Stages of a call
- Making Calls
- Placing Call on hold
- Screening Calls
- Impatient Callers
- Taking message
- Voice mail message
- Ending a call
- Business Customer Relationship
- Dealing with customer grievance
Module 10: Time Management
- Common Time Wasters
- Identifying your energy Cycle
- Priority Matrix
- Pareto’s Principle
- Types of Procrastinators
- Dealing with Procrastination
Module 11: Personal Development
- Professional Grooming
- Self Esteem
- SWOT Analysis
- Resume Writing
- Handling interviews
- Stress Management
- What is Stress?
- Types of Stressors
- Causes of Stress
- Managing Stress
- Chair Yoga
Module 12: Office Management
- Office Automation
- Records Management
- Effective File Management
- Inventory Management
Module 13: Project Management
- What is a project
- Characteristics of a project
- Project Administrator
- Project Management Process
- Different aspects of Project Management
Module 14: Events Management
- 5Cs of Event Management
- Principles of Event Management
- Administrative Process
- Travel Management
Module 15: Basic Accounting
- Accounting for Administrators
- Petty Cash Management
- Simple Budgeting
- Components of Budget
- Invoice
- Debit and Credit Notes
Basics of Human Resource Management
- Importance of HRM
- Objectives of HRM
- Functions of HR
- Organisation of HR Department
- Roles of HR Manager
The American Certification Institute (ACI) is an international professional certification body that offers training, testing and certification issuance for a wide range of business-related programs. Blue Ocean Academy is associated with the US-based American Certification Institute to offer business-related certification courses in the UAE, India and other GCC countries.