IATA Aviation

IATA certifications open the gateway to a world of opportunities across the Aviation, Travel and Tourism industry. Choose from our extensive set of IATA training programs – Cabin Crew, Passenger Ground Services, Airport Ramp Services, Foundation in Travel and Tourism and build an exciting career in aviation and travel.

IATA Cabin Crew

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IATA Cabin Crew

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Course Methodology

The IATA CABIN CREW TRAINING course utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.

Course Objectives

Upon completing the course, participants will be able to:

  • Understand the scope of Cabin Crew as a profession and the current trends and practices involved.
  • Identify the types of aircraft and associated cabin crew functions.
  • Manage passenger interactions in different and unforeseen circumstances.
  • Understand emergency and safety procedures.

Target Audience

IATA Cabin Crew Training is designed for anyone aspiring to work in the cabin crew.

Target Competencies

  • Air transport and flight operation
  • Cabin Crew Responsibilities
  • Handling Emergencies
  • Managing Medical Emergencies
  • Aviation Security
  • Customer Service
  • Handling Dangerous Goods
  • Airline Catering

Introduction

The IATA Cabin Crew training is a comprehensive program, covering the fundamental aspects of managing cabin operations in the airlines. It primarily deals with customer service and handling unforeseen situations during flight.

 

Module 1 – Introduction to the airline industry

  • Overview of the airline industry
  • Regulatory context of the airline industry
  • Organizational structures in airlines

Module 2 – Air transport and flight operation

  • Airport and passenger processing
  • Flight Operation
  • The aircraft cabin
  • Theory of flight and altitude physiology

Module 3 – Crew Responsibilities and Cooperation

  • Organizational structure on board the aircraft
  • Communication on board the aircraft
  • Cabin Crew duties in normal operations

Module 4 – Managing abnormal and emergency situations

  • Perspective on air transportation safety
  • Turbulence and cabin decompression
  • Firefighting and smoke removal
  • Emergency landing and evacuation

Module 5 – Medical emergencies on board the aircraft

  • Medical emergency equipment on board the aircraft
  • Performing CPR, AED and Heimlich maneuver
  • Flight and cabin crew incapacitation

Module 6 – Dangerous goods

  • Air transportation of dangerous goods
  • Handling dangerous goods in the aircraft cabin

Module 7 – Aviation Security

  • Coordinated efforts to increase aviation security
  • Unruly passengers as a threat to aviation security
  • Unlawful interference

Module 8 – Customer Service and Interaction with Passengers

  • Creating a customer service environment
  • Serving passengers with additional needs
  • Managing unruly or drunk passengers

Module 9 – Airline catering and onboard retail services

  • Organization of airline catering
  • Serving meals on board the aircraft
  • Onboard retail services

Module 10 – Cabin crew professional development

  • The cabin crew profession and lifestyle choices
  • Cabin crew professional development

The International Air Transport Association (IATA) is the leading trade association for the world’s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.

Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.

Course Methodology

The IATA CABIN CREW TRAINING course utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.

Course Objectives

Upon completing the course, participants will be able to:

  • Understand the scope of Cabin Crew as a profession and the current trends and practices involved.
  • Identify the types of aircraft and associated cabin crew functions.
  • Manage passenger interactions in different and unforeseen circumstances.
  • Understand emergency and safety procedures.

Target Audience

IATA Cabin Crew Training is designed for anyone aspiring to work in the cabin crew.

Target Competencies

  • Air transport and flight operation
  • Cabin Crew Responsibilities
  • Handling Emergencies
  • Managing Medical Emergencies
  • Aviation Security
  • Customer Service
  • Handling Dangerous Goods
  • Airline Catering

Introduction

The IATA Cabin Crew training is a comprehensive program, covering the fundamental aspects of managing cabin operations in the airlines. It primarily deals with customer service and handling unforeseen situations during flight.

 

Module 1 – Introduction to the airline industry

  • Overview of the airline industry
  • Regulatory context of the airline industry
  • Organizational structures in airlines

Module 2 – Air transport and flight operation

  • Airport and passenger processing
  • Flight Operation
  • The aircraft cabin
  • Theory of flight and altitude physiology

Module 3 – Crew Responsibilities and Cooperation

  • Organizational structure on board the aircraft
  • Communication on board the aircraft
  • Cabin Crew duties in normal operations

Module 4 – Managing abnormal and emergency situations

  • Perspective on air transportation safety
  • Turbulence and cabin decompression
  • Firefighting and smoke removal
  • Emergency landing and evacuation

Module 5 – Medical emergencies on board the aircraft

  • Medical emergency equipment on board the aircraft
  • Performing CPR, AED and Heimlich maneuver
  • Flight and cabin crew incapacitation

Module 6 – Dangerous goods

  • Air transportation of dangerous goods
  • Handling dangerous goods in the aircraft cabin

Module 7 – Aviation Security

  • Coordinated efforts to increase aviation security
  • Unruly passengers as a threat to aviation security
  • Unlawful interference

Module 8 – Customer Service and Interaction with Passengers

  • Creating a customer service environment
  • Serving passengers with additional needs
  • Managing unruly or drunk passengers

Module 9 – Airline catering and onboard retail services

  • Organization of airline catering
  • Serving meals on board the aircraft
  • Onboard retail services

Module 10 – Cabin crew professional development

  • The cabin crew profession and lifestyle choices
  • Cabin crew professional development

The International Air Transport Association (IATA) is the leading trade association for the world’s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.

Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.