Website Blue Ocean Corporation
Empowering Minds.... Widening Horizons.
Responsibilities:
- Develop, implement, and deliver training programs for customer service representatives (CSRs) within the call center environment.
- Design comprehensive training modules covering product knowledge, communication skills, conflict resolution, and company policies.
- Conduct training sessions through various methods such as classroom instruction, virtual training, and one-on-one coaching.
- Facilitate the onboarding process for new hires, ensuring they receive adequate training and support.
- Provide continuous training and refresher courses to existing CSRs to enhance their skills and address performance gaps.
- Monitor and evaluate CSR performance through call monitoring, performance metrics analysis, and feedback sessions.
- Maintain accurate training records, attendance logs, and performance metrics.
- Collaborate with other departments to align training initiatives with organizational goals and objectives.
- Stay informed about industry best practices and technological advancements in customer service and call center operations.
Specifications:
- Bachelor’s degree in a related field or equivalent work experience.
- Previous experience in call center operations and training.
- Excellent communication and presentation skills.
- Strong organizational skills with attention to detail.
- Proficiency in using training tools and technologies.
- Certification in training and development is a plus.
- Flexible working hours may be necessary to accommodate training schedules.
