IATA Aviation
IATA Cabin Crew
Categories: Face-2-Face
IATA Cabin Crew
Categories: Face-2-Face
Course Methodology
The IATA CABIN CREW TRAINING course utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.
Course Objectives
Upon completing the course, participants will be able to:
- Understand the scope of Cabin Crew as a profession and the current trends and practices involved.
- Identify the types of aircraft and associated cabin crew functions.
- Manage passenger interactions in different and unforeseen circumstances.
- Understand emergency and safety procedures.
Target Audience
IATA Cabin Crew Training is designed for anyone aspiring to work in the cabin crew.
Target Competencies
- Air transport and flight operation
- Cabin Crew Responsibilities
- Handling Emergencies
- Managing Medical Emergencies
- Aviation Security
- Customer Service
- Handling Dangerous Goods
- Airline Catering
Introduction
The IATA Cabin Crew training is a comprehensive program, covering the fundamental aspects of managing cabin operations in the airlines. It primarily deals with customer service and handling unforeseen situations during flight.
Module 1 – Introduction to the airline industry
- Overview of the airline industry
- Regulatory context of the airline industry
- Organizational structures in airlines
Module 2 – Air transport and flight operation
- Airport and passenger processing
- Flight Operation
- The aircraft cabin
- Theory of flight and altitude physiology
Module 3 – Crew Responsibilities and Cooperation
- Organizational structure on board the aircraft
- Communication on board the aircraft
- Cabin Crew duties in normal operations
Module 4 – Managing abnormal and emergency situations
- Perspective on air transportation safety
- Turbulence and cabin decompression
- Firefighting and smoke removal
- Emergency landing and evacuation
Module 5 – Medical emergencies on board the aircraft
- Medical emergency equipment on board the aircraft
- Performing CPR, AED and Heimlich maneuver
- Flight and cabin crew incapacitation
Module 6 – Dangerous goods
- Air transportation of dangerous goods
- Handling dangerous goods in the aircraft cabin
Module 7 – Aviation Security
- Coordinated efforts to increase aviation security
- Unruly passengers as a threat to aviation security
- Unlawful interference
Module 8 – Customer Service and Interaction with Passengers
- Creating a customer service environment
- Serving passengers with additional needs
- Managing unruly or drunk passengers
Module 9 – Airline catering and onboard retail services
- Organization of airline catering
- Serving meals on board the aircraft
- Onboard retail services
Module 10 – Cabin crew professional development
- The cabin crew profession and lifestyle choices
- Cabin crew professional development
The International Air Transport Association (IATA) is the leading trade association for the world’s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.
Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.
Course Methodology
The IATA CABIN CREW TRAINING course utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.
Course Objectives
Upon completing the course, participants will be able to:
- Understand the scope of Cabin Crew as a profession and the current trends and practices involved.
- Identify the types of aircraft and associated cabin crew functions.
- Manage passenger interactions in different and unforeseen circumstances.
- Understand emergency and safety procedures.
Target Audience
IATA Cabin Crew Training is designed for anyone aspiring to work in the cabin crew.
Target Competencies
- Air transport and flight operation
- Cabin Crew Responsibilities
- Handling Emergencies
- Managing Medical Emergencies
- Aviation Security
- Customer Service
- Handling Dangerous Goods
- Airline Catering
Introduction
The IATA Cabin Crew training is a comprehensive program, covering the fundamental aspects of managing cabin operations in the airlines. It primarily deals with customer service and handling unforeseen situations during flight.
Module 1 – Introduction to the airline industry
- Overview of the airline industry
- Regulatory context of the airline industry
- Organizational structures in airlines
Module 2 – Air transport and flight operation
- Airport and passenger processing
- Flight Operation
- The aircraft cabin
- Theory of flight and altitude physiology
Module 3 – Crew Responsibilities and Cooperation
- Organizational structure on board the aircraft
- Communication on board the aircraft
- Cabin Crew duties in normal operations
Module 4 – Managing abnormal and emergency situations
- Perspective on air transportation safety
- Turbulence and cabin decompression
- Firefighting and smoke removal
- Emergency landing and evacuation
Module 5 – Medical emergencies on board the aircraft
- Medical emergency equipment on board the aircraft
- Performing CPR, AED and Heimlich maneuver
- Flight and cabin crew incapacitation
Module 6 – Dangerous goods
- Air transportation of dangerous goods
- Handling dangerous goods in the aircraft cabin
Module 7 – Aviation Security
- Coordinated efforts to increase aviation security
- Unruly passengers as a threat to aviation security
- Unlawful interference
Module 8 – Customer Service and Interaction with Passengers
- Creating a customer service environment
- Serving passengers with additional needs
- Managing unruly or drunk passengers
Module 9 – Airline catering and onboard retail services
- Organization of airline catering
- Serving meals on board the aircraft
- Onboard retail services
Module 10 – Cabin crew professional development
- The cabin crew profession and lifestyle choices
- Cabin crew professional development
The International Air Transport Association (IATA) is the leading trade association for the world’s airlines representing around 83% of total air traffic, providing high-value training programs and certifications.
Blue Ocean provides airline training programs, guided by global industry norms set and certified by IATA. We have a track record of mentoring thousands of airline professionals who are successfully placed on international profiles.